FAQ MAKE UP FOR EVER

FREQUENTLY ASKED QUESTIONS

Who can see the information that I provide to MAKE UP FOR EVER?

Shopping

Where can I buy MAKE UP FOR EVER products?

You can shop our product range at the following locations:

• Pro Loft Montreal: 1260 Crescent suite 100 Montreal, QC H3G 2A9
• Pro Loft Toronto: 12 St Joseph suite 102 Toronto, On M4Y 1J7
• Curlique Beauty Boutique: 410 Robson Vancouver, BC V6B 0H3

Select products can be found at Sephora stores throughout Canada. To find the store nearest you, please visit our Store Locator.

CAN I BUY MAKE UP FOR EVER ONLINE?

MAKE UP FOR EVER can be purchased online through Sephora.ca

Products & Product Use

WHERE & HOW CAN I LEARN ABOUT PRODUCT USE/APPLICATION?

If you would like to learn more about how to use our products, you can visit the product page for instructions & Pro tips or click here to use our virtual try on or shade finder. You will also see product recommendations that will pair well with your product. And if you still haven't found what you're looking for, you can always visit one of our stores where one of our makeup artists will be able to give you more targeted application advice.

How can I get product samples?

Samples are occasionally available at Sephora stores and Sephora.ca. Limited quantities available. However, we currently do not mail out samples by request. Feel free to visit one of our stores where a makeup artist will be pleased to help you test our products and find what suits you best.

I can not find my favorite MAKE UP FOR EVER product anymore. Why is that?

We apologize if you are no longer able to find your favorite product. On occasion we have to discontinue products in order to make room for new launches, as well as ensure that our offerings feature the latest ingredients and technology. For more information, please contact our Customer Service.

HOW CAN I RECEIVE PRODUCT SPONSORSHIP FOR REVIEWING PRODUCTS ON MY BLOG/VLOG?

We review blogger/vlogger requests on a case-by-case basis. Please send your media kit to pr@makeupforever.ca if you would like to submit an inquiry.

PRODUCT INGREDIENTS

I have a question concerning product ingredients.

If your question concerns a specific product, you have all the ingredients listed on the product packaging.

DO MAKE UP FOR EVER PRODUCTS CONTAIN HEAVY METALS?

At MAKE UP FOR EVER, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold and ensure maximum product safety for consumers.

DO MAKE UP FOR EVER PRODUCTS CONTAIN PARABENS?

In 2009, we eliminated the use of parabens in our product formulations. While products launched before that date may contain parabens, all our new launches are paraben free.

ARE MAKE UP FOR EVER PRODUCTS VEGAN?

There are currently no international standards or regulations defining vegan cosmetics. Our aim is to ensure consumer safety while respecting animal life. We do not test our products on animals and animal-derived ingredients are banned except for the use of a few ingredients justified by the non-sacrifice or non-suffering of the animal and/or absence of a substitute. Please contact us using our contact form to inquire about the specific product(s) and shade that you are interested in.

ARE MAKE UP FOR EVER PRODUCTS GLUTEN FREE?

We do not use gluten as an ingredient in our cosmetics products. All the raw materials derived from cereals such as wheat, barley, rye, and oats, undergo a thorough purification process to remove the gluten. An internal check ensures the quality of the purified raw material from our supplier. Despite this high standard, very small traces of gluten can still be present after the purification process, but they do not pose any health risk to consumers due to an extremely low concentration. Indeed, as gluten is not absorbed through the skin, no adverse reactions to gluten have ever been reported. We may recommend that consumers who suffer from gluten intolerance carefully read the ingredient listings on its cosmetic products and verify the absence of the following ingredients: “triticum vulgare” (wheat), “avena sativa” (oats), “secale cereal” (rye) and “hordeum distichon” (barley).

DO MAKE UP FOR EVER PRODUCTS HAVE NUTS IN THEM?

Please contact us using our contact form to inquire about the specific product(s) and shade you are interested in.

PROS

I AM A MAKEUP ARTIST. IS THERE A MAKE UP FOR EVER PRO MEMBERSHIP PROGRAM AND HOW CAN I BECOME A MEMBER?

Our Backstage Pro Program is a complimentary discount program extended to makeup artists, students, and select industry professionals (estheticians, cosmetologists, salon/spa professionals), who purchase products through our Montreal ProLoft – 1260 Crescent Street, Suite 100, our Toronto ProLoft – 12 St-Joseph Street, Suite 102 and CurliQue in Vancouver – 410 Robson Street, Vancouver.
To apply for the Backstage Program, download the proper form below and submit to backstage@makeupforever.ca with the required credentials.

• 40% Makeup Artist Discount
• 30% Industry Professional Discount
• 30% Student Discount

HOW LONG DOES MY MEMBERSHIP LAST AND HOW DO I RENEW IT?

The Backstage Card Makeup Artist Discount of 40% is valid for 2 years and the Student/Industry Professional Discount of 30% is valid for 1 year. To renew your membership, please contact backstage@makeupforever.ca.

WHAT ARE THE MAKE UP FOR EVER PRO MEMBER BENEFITS?

All Backstage Card members receive a complimentary discount depending on their level of approval and will also receive exclusive pro information about the brand and its pro programs and education.

WHERE CAN I USE MY BACKSTAGE CARD?

Your Backstage Card Professional discount is valid at the following locations:

PROLOFT

CAN I USE MY BACKSTAGE CARD INTERNATIONALLY?

Backstage Cards issued in the Americas may be valid in select countries worldwide. Discounts may vary. Click on the country below for more information.

US, France & Japan.

I AM A PRO MAKEUP ARTIST AND DO NOT LIVE IN A COUNTRY THAT OFFERS THE BACKSTAGE CARD. CAN I BENEFIT FROM THE PROGRAM? IF I VISIT A MAKE UP FOR EVER BOUTIQUE IS IT POSSIBLE TO RECEIVE THE PRO DISCOUNT?

No, you will need to be a resident in Canada or US to apply for the Backstage Card Program in Canada & US. The Pro Loft may be able to honor a one-time professional discount for you if visit our Montreal Pro Loft. Please call 1-844-288-4445 for details that you will need to bring with you if you are an international artist travelling to Canada.

I CURRENTLY HAVE A 30% STUDENT/INDUSTRY DISCOUNT, BUT AM NOW A WORKING MAKEUP ARTIST. HOW DO I REAPPLY FOR THE 40% MAKEUP ARTIST DISCOUNT?

Please email backstage@makeupforever.ca with your First and Last name, Backstage Card number, and the proper makeup artist credentials.

I HAVE A GENERAL PRO QUESTION AND WOULD LIKE TO SPEAK TO SOMEONE DIRECTLY.

Please call 1-844-288-4445.

Brand

I WANT TO WORK FOR MAKE UP FOR EVER; WHERE CAN I SUBMIT MY RESUME?

Please send your resume and cover letter to info@makeupforever.ca. Please note that only selected candidates will be contacted.

How can I be informed about what is new at the MAKE UP FOR EVER? (corporate news, product releases, interviews, events…)

You can subscribe to MAKE UP FOR EVER's Newsletter and be the first to hear about our exclusive news, makeup tips, interviews, events. .

Customer service

If you have any other questions, please visit or use our contact form and we would be happy to assist you.