FREQUENTLY ASKED QUESTIONS

Does Make Up For Ever provide public makeup lessons?

Private makeup lessons are offered at the Pro Studio located at 8 East 12th Street New York, NY 10003. For more information contact the Pro Studio at: 212-947-9337.

Who can I contact for product advice?

If you would like to learn more about how to use our products, you can visit the product page for instructions & Pro tips or click here to use our virtual try on or shade finder. You will also see product recommendations that will pair well with your product.

Additionally, we offer a unique feature – Makeup Video Call. This is an opportunity to connect with a professional makeup artist online, where you can receive personalized advice, recommendations, and guidance tailored to your makeup routine. To learn more click here

Click here to watch replays of Live with Our Pros.

For personalized advice, use our contact form and a member of our Customer Service Team would be happy to assist you.

What is the virtual try on/shade finder and how does it work?

The virtual try on and shade finder are tools that can help you see how products will appear to help you find the shade(s) best suited for you. Click here to browse our tools.

Ensure that you are in ample natural lighting on the front of your face. Avoid strong focus lighting on the top, back, and sides of your face.

How can I get product samples?

We currently do not mail out samples by request.

I cannot find my favorite Make Up For Ever product anymore. Why is that?

We apologize if you are no longer able to find your favorite product. On occasion we have to discontinue products in order to make room for new launches, as well as ensure that our offerings feature the latest ingredients and technology. For more information, please contact our Customer Service or contact the Pro Studio at: 212-947-9337.

When do Make Up For Ever products expire?

The period after opening is indicated by an image near the recycling logo that looks like an opened jar with "6m" or "12m" written inside it. That means that product is to be used within 6 months or 12 months after opening.

It is important to note that websites and other calculators are not verified sources for determining the expiration of products. If you have any concerns about a particular product, please contact us and provide the date and place of purchase, product description, and batch number.

How can I retail Make Up For Ever products or become a distributor?

At this time we are not able to sell our products via individual retail partners. MAKE UP FOR EVER products can be found exclusively at MAKEUPFOREVER.COM, or the Pro Studio located at 8 East 12th Street New York, NY 10003. Select products can be found at Sephora stores, Sephora.com, Sephora inside Kohls, Kohls.com, Macys.com, and Nordstrom.com.

I have a question concerning product ingredients.

A complete list of product ingredients can be found on each product page or product packaging. If your question concerns a specific ingredient, please contact us and provide details of the ingredient(s) & product(s) you are inquiring about.

Do Make Up For Ever products contain heavy metals?

At MAKE UP FOR EVER, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold and ensure maximum product safety for consumers.

Do Make Up For Ever products contain parabens?

In 2009, we eliminated the use of parabens in our product formulations. While products launched before that date may contain parabens, all of our new launches are paraben-free.

Are Make Up For Ever products vegan?

There are currently no international standards or regulations defining vegan cosmetics. Our aim is to ensure consumer safety while respecting animal life. We do not test our products on animals and animal-derived ingredients are banned except for the use of a few ingredients justified by the non-sacrifice or non-suffering of the animal and/or absence of a substitute.
Please contact us using our contact form to inquire about the specific product(s) and shade that you are interested in.

Does Make Up For Ever test on animals?

We do not test products or the ingredients used in our cosmetics on animals unless required by law. We abide by this principle since 1989, long before the ban on animal testing was instituted by the European Union in 2013. We are deeply convinced that animal testing must come to an end and we are actively working on the development, validation, and acceptance of alternative methods to animal experimentation.

Are Make Up For Ever products gluten free?

We do not use gluten as an ingredient in our cosmetics products. All the raw materials derived from cereals such as wheat, barely, rye and oats, undergo a thorough purification process to remove the gluten. An internal check ensures the quality of the purified raw material from our supplier.
Despite this high standard, very small traces of gluten can still be present after the purification process but they do not pose any health risk to consumers due to an extremely low concentration. Indeed, as gluten is not absorbed through the skin, no adverse reactions to gluten have ever been reported.
We may recommend that consumers who suffer from gluten intolerance carefully read the ingredient listings on its cosmetic products and verify the absence of the following ingredients: “triticum vulgare” (wheat), “avena sativa” (oats), “secale cereal” (rye) and “hordeum distichon” (barley).

Do Make Up For Ever products have nuts in them?

Please contact us using our contact form to inquire about the specific product(s) and shade you are interested in.

I am a makeup artist. Is there a Make Up For Ever Pro membership program and how can I become a member?

Our Backstage Pro Program is a complimentary discount program extended to makeup artists, students, and select industry professionals (estheticians, cosmetologists, salon/spa professionals), residing in the United States, who purchase products through makeupforever.com, our NYC Pro Studio, or with our industry partners at Nigel’s Beauty Emporium, Naimies Beauty Center, and Frends Beauty Supply in California. Click here for more information and to apply.

Products purchased by Backstage Card Members using the discount benefit are for the cardholders' personal and professional use only and may not be resold under any circumstance. If misuse is suspected, MAKE UP FOR EVER has the right to decline the order and cancel the account.

How long does my membership last?

The Backstage Card Makeup Artist Discount of 40% is valid for 2 years and the Student/Industry Professional Discount of 30% is valid for 1 year.

My membership is about to expire. How do I renew it?

We are unable to accept a renewal application before your current membership expires. Once your membership reaches its expiration date, please login to your account and submit a new application with the current credentials required. For a list of our current credentials please click here.

What are the Make Up For Ever Pro member benefits?

All Backstage Card members receive a complimentary discount depending on their level of approval and will also receive exclusive pro information about the brand and its pro programs and education. The Backstage Card discount is non-transferable, and all orders placed using the discount must use a credit card in the same name.

Products purchased by Backstage Card Members using the discount benefit are for the cardholders' personal and professional use only and may not be resold under any circumstance. If misuse is suspected, MAKE UP FOR EVER has the right to decline the order and cancel the account.

Where can I use my backstage card?

Your Backstage Card Professional discount is valid in US. Select countries may offer Backstage benefits. Click on the country below for more information.

Canada, France, Japan.

I currently have a 30% student/industry discount, but am now a working makeup artist. How do I reapply for the 40% makeup artist discount?

Please send us an email to backstagepro@makeupforeverusa.com. Be sure to include copies of the additional credentials that would qualify you for the 40% discount.

How can I receive product sponsorship for reviewing products?

We review these requests on a case-by-case basis. Please contact our PR team directly at pr@makeupforeverusa.com if you’d like to submit an inquiry.

I have a general pro question and would like to speak to someone directly.

Please call Customer Service at 855-575-3820.

WHAT IS THE ACADEMY?

How can I apply for a position as a makeup artist or another position at Make Up For Ever?

We invite you to visit our Careers page to view open positions. By clicking on the job listing, you can review a description of each role and qualifications for applicants. Click “apply for this job online” to create a candidate profile, upload your resume, and submit an application.

How can I be informed about what is new at the Make Up For Ever? (corporate news, product releases, interviews, events…)

Subscribe to MAKE UP FOR EVER's Newsletter and be the first to hear about exclusive news, makeup tips, interviews and events.

Contact Us

If you couldn’t find the answer you were looking for, please don’t hesitate to call 1-855-575-3820 or use our contact form and we would be happy to assist you. We are available Monday – Friday, 9AM to 8PM EST, excluding holidays*. Please allow 24-48 business hours (excluding weekends & holidays) to receive a response. It is not necessary to submit more than one message as your inquiry will be answered in the order it was received. Be sure to add MAKEUPFOREVER.COM to your trusted contact list to ensure that our message reaches your inbox.

*Please note that our Customer Service Department is closed for the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.