Your Shopping Bag
CHANGE COUNTRY/REGION AND LANGUAGE
Homepage
/ MAKEUP VIDEO CALL FAQ
MAKEUP VIDEO CALL FAQ
What is a Makeup Video Call?
A Makeup Video Call offers an opportunity to connect with a professional makeup artist online, where you can receive personalized advice, recommendations, and guidance tailored to your makeup routine. Whether you're seeking answers about specific products, exploring new techniques, or looking to perfect your routine, a Makeup Video Call provides a platform for interactive learning and collaboration with an expert in the field.
Our pros are available from Monday to Friday, 12pm ET to 6pm EST, excluding weekends and holidays.
How do I connect to a Makeup Video Call?
For a smooth Makeup Video Call experience, make sure to connect via WiFi for stability and be in a well-lit area. Find the "Talk To A Pro" feature on makeupforever.com product pages. Provide your first name, last name, and email, then select "Drop In" when prompted. Enable your video and ensure browser settings allow microphone and camera access. Click "Enter Queue" to connect with a professional makeup artist.
Is there a fee for a Makeup Video Call?
At this time, there is no fee associated with your consultation.
What if I get disconnected during the call?
Make sure you're connected to a stable internet connection, preferably WiFi over cellular. Follow the steps outlined above to rejoin the queue and reconnect with the artist.
How can I prepare for a Makeup Video Call?
For the optimal consultation experience, ensure you're in a well-lit space with a stable internet connection—preferably WiFi over cellular. Natural lighting is key (avoid backlighting) so our artists can see your skin and features clearly for the best recommendations. Come prepared with any questions about products and techniques you'd like to discuss during the session. Feel free to ask our experts for personalized advice and guidance.
What can I expect during a Makeup Video Call?
During the consultation, the makeup artist will ask you questions about your current makeup preferences, concerns, and any specific goals you have. They may also provide demonstrations or tutorials as needed. Based on the information you provided, the artist will offer personalized recommendations, tips, and techniques to help you enhance your makeup routine.
How long does a Makeup Video Call typically last?
The duration of a Makeup Video Call can vary depending on the depth of discussion required. Typically, consultations last between 15 to 20 minutes.
Can I purchase products recommended during the virtual consultation?
Absolutely! Our professional makeup artist will build your cart with the recommended products.
What data do we collect about you?
Starting a Makeup Video Call automatically sets a panel of cookies. They offer valuable insights to improve the brand services. None of the cookies include any personally identifiable information (PPI). You can read more information about our Privacy Policy here.